She said she would be contacting CCBill to make sure there was no re-billing of accounts. Now, maybe someone like qPhen needs it spelled out exactly and precisely, but I would take her statement to mean that she was being responsible to her members and would take care of the financials.
She had much to write beyond just that, and maybe the soothing of pissy people's feelings in an exact and precise way wasn't at the top of the list, or maybe it was at the top and she felt she had addressed it, or maybe she meant to be more specific but got bogged down in the other stuff.
Regardless, ... GET A GRIP!
And you, qPhen, warned people to "pay at their own risk" just because the exact wording you demanded was not included in her explanation of events. What the fuck is up with that? And then you complain that all you did was inquire of a refund? BULLSHIT! You were an asshole, and you were called on being an asshole.
Fortunately, Leona has many true fans who are sympathetic and understanding. As for the rest ... petty little trolls and griefers. It's no wonder women don't stay public for long on the Internet - you jerks chase them off, and you're just not worth the effort.